Refund policy

Return and Refund Policy

At Love Her Glow, customer satisfaction is our top priority. If for any reason you are not completely happy with your purchase, please read our return policy below:

How to Return a Product

  1. Contact Customer Service:
    Email us at loveherglowllc@gmail.com to start your return. We need to approve the return before you send it back.

  2. Fill Out the Return Form:
    Complete the return form and include it with your product in the return package. Returns without the form cannot be processed. We can send you the form.

  3. Print a Shipping Label:
    Use vipparcel.com to print a discounted USPS or FedEx label. No setup or monthly fees are required.

  4. Pack and Ship:
    Pack the product securely, attach the shipping label, and send it back to us. The return must reach us within 2 weeks from approval to get a full refund.

  5. Wait for Your Refund:
    Once we receive your return, please allow 3-5 business days to process your refund (product cost only). Shipping fees are non-refundable.

 We’ll be happy to issue a refund once the return is processed.

We encourage you to reach out to us if you have any questions or need assistance with your return. We're here to help!

Returns are only accepted for products purchased through LoveHerGlow.com. Products from third-party retailers, beauty salons, or other sellers cannot be returned to us.

To ensure fairness, we monitor return and refund requests and reserve the right to limit or decline returns if our policies are not followed. Any decisions made regarding misuse are final, but we’ll always inform you if we need to refuse a return. We appreciate your understanding and are here to help if you have any questions.

If you receive a damaged or missing item, or if your package is missing, please contact us right away at loveherglow@gmail.com. For missing packages marked “delivered,” we need 5 business days to file a claim before sending a replacement. After 30 days, we cannot assist with broken or missing items without a photo of the damage and a return of the damaged package.